Privacy Policy — VoltaHaul

VoltaHaul LLC ("VoltaHaul," "we," "us," or "our") operates the website voltahaul.com and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

1. Information We Collect

We collect information you provide directly to us, including:

Account information: name, email address, phone number, and password when you create an account.
Shipment information: sender and recipient names, addresses, package dimensions and weight, declared value, and item descriptions.
Payment information: billing details processed through our third-party payment provider. We do not store full card numbers on our servers.
Communications: messages you send us via the contact form, email, or WhatsApp.

We also collect certain information automatically when you visit our site, including IP address, browser type, referring URLs, and pages viewed, via standard server logs and cookies.

2. How We Use Your Information

We use the information we collect to:

Process and manage your shipments and quotes
Communicate with you about your orders, account, and our services
Send tracking updates and delivery notifications
Comply with customs, export, and import regulations
Improve our platform, detect fraud, and ensure security
Send promotional communications (you may opt out at any time)

3. Sharing of Information

We do not sell your personal information. We may share your information with:

Shipping partners and carriers as necessary to fulfill your shipment (e.g., ocean freight carriers, customs brokers, port agents in Ghana).
Payment processors for billing purposes.
Service providers who help us operate our platform (e.g., cloud hosting, email delivery, analytics), bound by confidentiality obligations.
Government and customs authorities as required by law for import/export compliance.
Law enforcement when required by a valid legal process.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations (including customs record-keeping requirements), resolve disputes, and enforce our agreements. You may request deletion of your account at any time by contacting us.

5. Cookies

We use essential cookies to keep you logged in and remember your preferences. If you accept analytics cookies, we also use PostHog product analytics to see how the site is used. If you don't, we only count page views and sign-up steps without cookies, using an identifier that changes daily so your visits can't be linked across days; see our Cookie Policy. We do not use advertising cookies. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Security

We implement industry-standard security measures including TLS encryption in transit and encrypted storage at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at privacy@voltahaul.com.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after any change constitutes acceptance of the revised policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Also see our Terms of Service.